Refund & Cancellation Policy

Last updated: September 4, 2026

This policy applies to all memberships, personal training packages and add-ons purchased at Golden Gym, located at 71, Road Gausul Azam Avenue, Sector 14, Uttara, Dhaka 1230, Bangladesh.

1. Cancellation by the member

  • Members may cancel their membership at any time by submitting a written request at the front desk or via WhatsApp to +880 1949-004101.
  • Monthly memberships stop renewing from the next billing cycle. No partial refunds are given for the current month once access has been used.
  • Prepaid multi-month memberships (3, 6 or 12 months) are non-refundable except in the circumstances described below.

2. Refund eligibility

  • Medical reasons: If a doctor certifies that you cannot continue physical training for the remainder of your membership, you may request a pro-rata refund for the unused period. A valid medical certificate must be provided.
  • Relocation: If you permanently relocate outside Dhaka city and provide proof of address change, a pro-rata refund for the unused period may be issued.
  • Gym closure: If Golden Gym closes permanently or for more than 30 consecutive days, affected members will receive a pro-rata refund or credit.
  • Refunds are not provided for change of mind, lack of use, minor schedule changes, or dissatisfaction with results.

3. Refund process

  1. Submit your refund request in writing with supporting documents.
  2. Management will review the request within 7 business days.
  3. Approved refunds are processed to the original payment method or via bank transfer within 14 business days.
  4. Processing fees charged by payment providers may be deducted where applicable.

4. Membership freeze

  • Members may freeze a prepaid membership once per contract period for up to 30 days, subject to advance notice and a small administrative fee.
  • Medical freezes may be extended beyond 30 days with a doctor's certificate.
  • Frozen months extend the membership expiry date by the same number of days.

5. Transfer of membership

  • Prepaid memberships may be transferred to another eligible individual with management approval and a transfer fee.
  • The transferee must complete a new registration form and agree to these terms.

6. Personal training and add-ons

  • Personal training packages and locker reservations are non-refundable once activated or reserved.
  • Unused sessions may be frozen for up to 30 days with valid reason and management approval.

7. Changes to this policy

Golden Gym reserves the right to update this policy. Changes apply to new memberships and renewals only and will be posted on this page.

8. Contact us

For cancellation, refund or freeze requests, please contact us:

  • WhatsApp/Phone: +880 1949-004101
  • Email: goldengym07@gmail.com
  • Address: 71, Road Gausul Azam Avenue, Sector 14, Uttara, Dhaka 1230