Privacy Policy

Golden Gym ("we", "us", "our") operates the website and fitness facility located at 71, Road Gausul Azam Avenue, Sector 14, Uttara, Dhaka 1230, Bangladesh. This Privacy Policy explains how we collect, use, store and safeguard your information when you visit our website, use our contact forms, or become a member.

1. Information we collect

• Personal identifiers: name, phone number, email address, age and emergency contact details provided during registration or consultation.
• Health and fitness information: basic fitness goals, injuries or medical conditions you voluntarily share so our trainers can recommend safe workouts.
• Payment information: membership fee records and payment method details processed through our authorised payment partners.
• Technical data: IP address, browser type, device information and pages visited via cookies and analytics tools.

2. How we use your information

• To process membership registrations, renewals and cancellations.
• To respond to enquiries sent through WhatsApp, email or our consultation form.
• To provide safe, personalised training recommendations.
• To send service-related updates, class schedules and facility notices.
• To improve our website, services and member experience.

3. How we share information

We do not sell your personal information. We only share it with trusted service providers (payment processors, email/WhatsApp communication services) necessary to operate the gym, or when required by Bangladeshi law.

4. Data retention and security

We keep member records for as long as your membership is active and for a reasonable period afterwards to comply with legal, accounting and safety obligations. We use industry-standard security measures to protect your data from unauthorised access, alteration or loss.

5. Your choices

• You may update your contact or emergency details at the front desk.
• You may opt out of non-service marketing messages at any time.
• You may request a copy of the personal information we hold about you.

6. Cookies and analytics

Our website uses essential cookies and analytics tools to understand traffic and improve performance. You can disable cookies through your browser settings, although some features may not work as intended.

7. Children's privacy

Our services are intended for individuals aged 16 and above. We do not knowingly collect personal information from children under 13. If you believe we have such information, please contact us immediately.

8. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the updated date.

9. Contact us

If you have any questions about this Privacy Policy or your personal data, please contact us:

• WhatsApp/Phone: +880 1949-004101
• Email: goldengym07@gmail.com
• Address: 71, Road Gausul Azam Avenue, Sector 14, Uttara, Dhaka 1230